Patient Communication

Reminders are sent via SMS, email, and push on set schedules: one week, 48 hours, and same-day morning, with two-way replies to confirm or reschedule.

Every reminder is triggered directly from your practice management system's live appointment schedule, so cancellations and rescheduled appointments automatically update the reminder workflow without requiring manual intervention.

Reminder delivery, confirmation, and no-show rates are tracked by location and provider, giving managers data to see which workflows work and which need adjustment.

All patient messages from every channel go to a shared inbox for the front desk, with assignment, read tracking, and templates to ensure timely responses.

Messaging infrastructure meets HIPAA safeguards with encryption in transit and at rest, audit logs for all messages, and access controls limiting viewing to authorized staff.

Patients complete intake forms, health updates, and pre-visit instructions digitally on their phones, giving your team needed info before arrival.

Post-treatment care instructions are sent via SMS and email immediately after the appointment, triggered by procedure code, ensuring patients receive the correct guidance for their treatment.

Automated follow-ups check patient recovery at 24h, 48h, and 1 week, alerting your clinical team to concerns and recording all communications.

Satisfied patients get a review request during post-treatment, timed for peak satisfaction and linked to your Google Business Profile or chosen review platform.