Payment Processing

Accounts receivable affects a dental practice's operational health. Delayed payments limit cash flow, posting errors cause disputes, and limited payment options can reduce treatment acceptance.

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Person making online payment on laptop with credit card
Person holding credit card near laptop

Card on File and Text-to-Pay

Tokenized card-on-file storage

Card details are captured at registration and stored as a PCI DSS compliant token, not raw data, enabling easy post-visit payment without leaving a card each time.

Text-to-pay link automation

SMS payment links are sent automatically after each appointment, showing the patient's balance and linking to a mobile page that accepts card, wallet, or bank transfer in under 60 seconds.

Payment confirmation and receipt

Patients get instant SMS and email payment confirmation with a PDF receipt, eliminating manual receipt creation and follow-up from patients missing confirmations.

Patient using mobile phone in clinic waiting area

Online Patient Portal Payments

Real-time balance display

Patients see their outstanding balance by visit and procedure when they log in, with itemized details that reduce billing disputes from unclear statements.

Multiple payment method support

Portal payments accept cards, digital wallets, and bank transfers, with payment plans for large balances and instant automated receipts after settlement.

Multi-location payment consolidation

For DSO operators, portal payments from all locations appear in one dashboard, showing collections, outstanding balances, and payment methods by location and practice.

Laptop screen showing bank dashboard with successful payment notification

Automated Payment Reconciliation

Direct PMS auto-posting

Payments from any channel, in-person, text-to-pay, portal, or EFT, are auto-posted to the correct patient account, eliminating hours of daily manual billing work.

ERA processing automation

ERA files from payers are auto-matched to claims, with exceptions flagged for review, speeding cash posting and preventing misapplied patient payments.

Reconciliation exception reporting

Unmatched payments appear in a prioritized exception queue with details to resolve them quickly, letting your billing team focus on real exceptions instead of routine matches.

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